History

The thriving, increasingly successful business, known today as Stauffers of Kissel Hill, had its origin in humble beginnings.

MISSION STATEMENT

Stauffers of Kissel Hill is a growing and innovative group of Supermarket & Garden Center locations, offering high quality foods, garden, floral and nursery products and services in Southeastern Pennsylvania. We depend on people who are driven by an entrepreneurial spirit, and whose conduct and decisions are based on ethical business practices. Our desire is to conduct a profitable business in a way that will bring Glory to God.

WE STRIVE TO:
"Delight Shoppers" by providing a clean and safe environment along with quality and freshness at reasonable prices. Our passion for offering impeccable service and a strong product guarantee will form the foundation of our business. Shoppers will be served by friendly and knowledgeable employees. We will listen to our shoppers, and use their feedback to create a truly unique shopping experience.

"Energize Employees" by assisting them in reaching their full potential. Through company provided training and development, employees are given the opportunity to advance based on merit.

"Enrich Our Community" by accepting our role in enhancing the quality of life in the communities surrounding our business. We are committed to being a good neighbor through community involvement and sound business practices.

MOTTO

"We DELIGHT Shoppers"

THE STAUFFERS STANDARD:
Embrace our motto "We DELIGHT Shoppers"
• Greet our customers.
• Always follow through with the customer.
• Personally escort customers, rather than point and tell.
• Answer the phone within three rings, using proper etiquette.
• Part with a sincere message.

Think safety first
• Create a safe, secure, and accident-free environment.

Live the Stauffers of Kissel Hill culture
• Know the company motto, mission statement and core values.
• Smile, be positive, and delight the shopper!
• Be neat, dress appropriately, and always wear your name badge.

By practicing The Stauffers Standards, you are ensuring customer satisfaction, retention and loyalty.

STAUFFERS CORE VALUES:
I. Integrity - We hold that we will conduct all areas of our business with Integrity, which includes the following Ethics:
• Honesty - truthful and genuine
• Justice - based on the laws of this land and the principles of Stauffers of Kissel Hill
• Fairness - without prejudice
• Morality - guided by Christian principles

II. Relationships With Others - These shall be characterized by:
• Respect - we will value the worth of others highly without regard to age, gender, race, religion or creed
• Courtesy - our interaction with others shall be thoughtful, kind, polite, friendly, and cooperative
• Clean Language - our communication shall be without profanity, offensive slang or cutting remarks
• The Golden Rule - do unto others as you would have them do unto you
• Positive Attitude - looking first for the good
• Consistancy - dependability in our actions and attitudes

III. The Customer - Our customers are the life blood of our business and we will strive to maintain the highest standard of customer service possible.

IV. Stauffers Philosophy - Our impact in the world around us will be guided by our desire to have a positive influence in our Community, our Nation, and our World.

V. Performance Standard - Our standard of performance shall be to strive for excellence in all that we do, never accepting mediocrity.

VI. Employees - The well-being of Stauffers employees is vital to our success. Our desire is to positively impact the health, happiness and personal development of our employees.

VII. Safety - We are committed to safe working environment. The proper use of equipment and property is vital to the health of every employee and our customers.

VIII. Profit - A healthy profit is necessary for the continued success of Stauffers, and our ability to grow and to provide career opportunities for our valued employees.