Policies

Fresh Foods Coupon Policy

We will gladly redeem manufacturers coupons and Stauffers coupons!

Only one coupon per item may be redeemed.

No product substitutions, no competitor coupons, or competitor’s manufacturers coupons redeemed.

We do not accept coupons valued greater than the product value.

Internet Coupon Policy – We will gladly redeem coupons that have been printed from the internet. No internet coupons for FREE products. No internet coupons with a value greater than $5.00.

Double Coupon Policy – We will double coupons up to $1.00 value. (unless coupon indicates DO NOT DOUBLE)

Example: for Coupons 10 – 50 cents, we will double the value.

For coupons $1.00 and greater, we will redeem at face value. We will double up to 5 of the same coupons.

Additional coupons will not be doubled.

The following coupons will not be doubled:

• Stauffers coupons
• Coupons containing the word “Free”
• Milk coupons (law prohibits doubling)

We will enforce the manufacturers coupon requirement as printed on coupon including limiting like coupons on the same day.

Supermarket Scan Price Guarantee

We guarantee to our customers that the price charged by our scanning registers on any
scanned food item is correct.
Questions on your receipt? Please bring your receipt to Customer Service.
•If the price scanned is higher than the price on the price tag/sign, customer will be
charged the price on the price tag/sign.
•If the priced scanned is lower than the price on the price tag/sign, customer will be charged the scanned price on one (1) of the items and additional items will be charged at the price on the price tag/sign.
•Shelf price includes displayed or posted price.

Rain Check Policy

Rain checks will be offered on all sale items except where indicated while supplies last.
Rain checks are valid for 30 days.

Fresh Foods Double Your Money Back Guarantee

If you are not completely satisfied with the quality of your purchase in the following departments:

• Produce
• Seafood
• Meat
• Deli
• Bakery
• Grocery
• Dairy
• Frozen

Reduced for Quick Sale items do not qualify for the Double Your Money Back Guarantee

Fresh Foods Return Policy

• All Product Returns must be accompanied with a receipt. Product returns without a receipt will have the value (minimum $10) applied to a Stauffers Gift Card.
• Books & Magazines may not be returned for credit or refund.
• We do not allow cash back on check transactions.

Revised March 2019

Home & Garden No Hassle Return

Merchandise returns are accepted at all Stauffers stores. Returns must be accompanied by a receipt. Items returned will be refunded by method paid in the amount of the purchase price of the product. Items returned without a receipt will be refunded at the lowest recent selling price in the form of a Stauffers Gift card. Clearance items are Non-Refundable. Contractor plant purchases are not guaranteed.

Trees, Shrubs and Perennials – 1 Year from Purchase

Tropical and House Plants – 1 Month from Purchase

Home & Garden Goods – 1 Month from Purchase

Boutique & Fashion Accessories – 1 Month from Purchase with original
manufacturer’s tags

Annual Flowers and Water Plants -1 Week from Purchase

Hanging Baskets –  1 Week from Purchase. Will be replaced only once.

Fish – 1 Day from Purchase

Clearance Items – Non-Refundable

Pet Policy

Stauffers of Kissel Hill allows service animals and pets on our premises according to guidelines within the Fresh Foods and Home & Garden Lines of Business. A pets is defined as any domesticated animal kept for companionship.

Fresh Foods – Pets are not permitted in the Fresh Foods stores due to cleanliness, food safety codes and practices. Customers who violate this policy will be required to immediately remove their pet from the building. The only exceptions are “Service Animals” which are permitted.

Home & Garden Store – Pets are permitted in the Home & Garden Stores except in climate controlled buildings. Pets must be leashed in the care and control of the owner at all times. If the type of pet does not allow for a leash, the pet must be held and in the control of the owner. A manager may request an owner to remove their pet from the retail store if that pet is causing discomfort to another customer or causing damage or disruption in the retail store. Service animals are permitted.

Accepted Credit Cards

For your convenience, we proudly accept the following credit cards: