• Signature Rewards
  • Online Groceries
  • Find A Store
  • Events
  • Fresh Foods Blog
  • Home & Garden Blog
Stauffers of Kissel Hill Logo
  • Fresh Foods
    • Foods On Sale
    • Digital Coupons
    • Explore Our Fresh Foods Departments
    • Stauffers Signature Rewards
    • Local Favorites
    • Entertaining Made Easy
    • Recipes
    • Watch & Learn
  • Home & Garden
    • On Sale
    • Online Home & Garden
    • Explore Our Departments
    • Home & Garden Services
    • Local Favorites
    • Watch & Learn
  • Stauffers Signature Rewards
  • Shop Online
    • Online Groceries
    • Online Home & Garden
    • Celebration Cakes- Lititz
    • Celebration Cakes- Rohrerstown
    • Gift Cards
  • Customer Care
    • Recognize A Team Member
    • Request a Donation
    • Fundraising Opportunities
    • Policies
    • Product Recalls
    • Food Safety
    • Sustainability
  • Join Our Team
    • Job Opportunities
    • Recruiting
    • Why Join Our Team
  • Contact
  • Fresh Foods Blog
  • Home & Garden Blog
  • Find A Fresh Foods or Garden & Home Store Near You
  • Events
  • Fresh Foods
    • Foods On Sale
    • Digital Coupons
    • Explore Our Fresh Foods Departments
    • Stauffers Signature Rewards
    • Local Favorites
    • Entertaining Made Easy
    • Recipes
    • Watch & Learn
  • Home & Garden
    • On Sale
    • Online Home & Garden
    • Explore Our Departments
    • Home & Garden Services
    • Local Favorites
    • Watch & Learn
  • Stauffers Signature Rewards
  • Shop Online
    • Online Groceries
    • Online Home & Garden
    • Celebration Cakes- Lititz
    • Celebration Cakes- Rohrerstown
    • Gift Cards
  • Customer Care
    • Recognize A Team Member
    • Request a Donation
    • Fundraising Opportunities
    • Policies
    • Product Recalls
    • Food Safety
    • Sustainability
  • Join Our Team
    • Job Opportunities
    • Recruiting
    • Why Join Our Team
  • Contact
  • Fresh Foods Blog
  • Home & Garden Blog
  • Find A Fresh Foods or Garden & Home Store Near You
  • Events

Policies

Fresh Foods Products Quality Guarantee & Return Policy

Revised July 2020

We stand behind the quality of every product that we sell. If you are not completely satisfied with the quality of your purchase, simply return the product to our store within 30 days along with your receipt and we will gladly replace the product, or refund your purchase price.

Return Policy for Customers Not Satisfied with Product Quality:

Items returned will be refunded by method paid in the amount of the purchase price of the product. (Debit card payments will be refunded as cash, credit card payments will be refunded back onto the credit card, and checks will be refunded as cash [if exceeding $10.00 refund will be issued via store gift card]).

  • If no receipt is present, we will look up your purchase via Stauffers Signature Rewards ID.
  • If no receipt and no Stauffers Signature Rewards ID, returns will be made at the discretion of store management, along with a Photo ID and completion of a return form.
  • If no product, returns will be made at the discretion of store management, along with a Photo ID and completion of a return form.

Books, Magazines, and Pharmacy Products may not be returned or exchanged.

Return Policy for Customers that Want to Return Products that they Do Not Want & Do Not Have Quality Issues:

We will allow returns for products that are in their original, unopened packages. Simply return the product to the store along with your receipt within 30 days of your purchase and we will gladly refund your purchase price.

Items returned will be refunded by method paid in the amount of the purchase price of the product. (Debit card payments will be refunded as cash, credit card payments will be refunded back onto the credit card, and checks will be refunded as cash [if exceeding $10.00 refund will be issued via store gift card]).

  • If no receipt is present, we will look up your purchase via Stauffers Signature Rewards ID.
  • If no receipt and no Stauffers Signature Rewards ID, returns will be made at the discretion of store management, along with a Photo ID and completion of a return form.

Products that are not in a tamper-proof sealed packaging, any Refrigerated and Frozen Products, Books, Magazines, and Pharmacy Products may not be returned.

Fresh Foods Coupon Policy

We will gladly redeem manufacturers coupons and Stauffers coupons!

Only one coupon per item may be redeemed.

No product substitutions, no competitor coupons, or competitor’s manufacturers coupons redeemed.

We do not accept coupons valued greater than the product value.

Internet Coupon Policy – We will gladly redeem coupons that have been printed from the internet. No internet coupons for FREE products. No internet coupons with a value greater than $5.00.

Double CouponsDouble Coupon Policy – We will double coupons up to $1.00 value. (unless coupon indicates DO NOT DOUBLE)

Example: for Coupons 10 – 50 cents, we will double the value.

For coupons $1.00 and greater, we will redeem at face value. We will double up to 5 of the same coupons.

Additional coupons will not be doubled, including: Digital coupons, Stauffers coupons, Coupons containing the word “Free”, and Milk coupons (law prohibits doubling).

We will enforce the manufacturers coupon requirement as printed on coupon including limiting like coupons on the same day.

Supermarket Scan Price Guarantee

We guarantee to our customers that the price charged by our scanning registers on any scanned food item is correct.

Questions on your receipt? Please bring your receipt to Customer Service.

• If the price scanned is higher than the price on the price tag/sign, customer will be charged the price on the price tag/sign.
• If the priced scanned is lower than the price on the price tag/sign, customer will be charged the scanned price on one (1) of the items and additional items will be charged at the price on the price tag/sign.
• Shelf price includes displayed or posted price.

Rain Check Policy

Rain checks will be offered on all sale items except where indicated while supplies last.
Rain checks are valid for 30 days.

Home & Garden No Hassle Return

no hassle returns logo colors [Converted]Merchandise returns are accepted at all Stauffers stores. Returns must be accompanied by a receipt. Items returned will be refunded by method paid in the amount of the purchase price of the product. Items returned without a receipt will be refunded at the lowest recent selling price in the form of a Stauffers Gift card. Clearance items are Non-Refundable. Contractor plant purchases are not guaranteed.

Trees, Shrubs, and Perennials – 1 Year from Purchase

Tropical and House Plants – 1 Month from Purchase

Home & Garden Goods – 1 Month from Purchase

Boutique & Fashion Accessories – 1 Month from Purchase with original
manufacturer’s tags

Annual Flowers and Water Plants – 1 Week from Purchase

Hanging Baskets –  1 Week from Purchase. Will be replaced only once.

Fish – 1 Day from Purchase

Clearance Items – Non-Refundable

Pet Policy

Stauffers of Kissel Hill allows service animals and pets on our premises according to guidelines within the Fresh Foods and Home & Garden Lines of Business. A pet is defined as any domesticated animal kept for companionship.

Fresh Foods – Pets are not permitted in the Fresh Foods stores due to cleanliness, food safety codes and practices. Customers who violate this policy will be required to immediately remove their pet from the building. The only exceptions are “Service Animals,” which are permitted.

Home & Garden Store – Pets are permitted in the Home & Garden Stores except in climate controlled buildings. Pets must be leashed in the care and control of the owner at all times. If the type of pet does not allow for a leash, the pet must be held and in the control of the owner. A Manager may request an owner to remove their pet from the retail store if that pet is causing discomfort to another customer or causing damage or disruption in the retail store. Service animals are permitted.

Accepted Credit Cards

For your convenience, we proudly accept the following credit cards:

visa, mastercard, discover, apple pay, star, american express

 

 

 

 

Website Accessibility

At Stauffers of Kissel Hill our commitment is to delight shoppers, thus, if you are having any problems using this website, please contact us at your option as follows: via email at comments@skh.com or via phone at 717-626-4771 and we will ensure your needs are addressed.

We're here for you! Learn more on what we are doing for the safety of our team members & customers.

Sign up for weekly coupons, trending seasonal information, and store updates!

Join Our Email List Today!
  • Fresh Foods
    • Groceries On Sale
    • Digital Coupons
    • Fresh Foods Departments
    • Stauffers Signature Rewards
    • Entertaining Made Easy
    • Recipes
    • Local Favorites
    • Watch & Learn
  • Home & Garden
    • On Sale
    • Online Home & Garden
    • Our Departments
    • Home & Garden Services
    • Local Favorites
    • Ask the Experts
    • Watch & Learn
  • Customer Care
    • Recognize A Team Member
    • Request a Donation
    • Fundraising Opportunities
    • Policies
    • Product Recalls
    • Food Safety
    • Sustainability
  • About Us
    • Our Story
    • Our Culture
    • Our Awards
Stauffers Logo
Follow Us on Twitter Follow Us on LinkedIn View our YouTube Channel Find Us on Pinterest

Fresh Foods:

Follow Us on Facebook Follow Us on Instagram

Home & Garden:

Follow Us on Facebook Follow Us on Instagram

©2021 Stauffers of Kissel Hill. All Rights Reserved.